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ChatSO

ChatSO

Learn how to make the most of ChatSO for effective, high-value live chats that keep customers coming back.

Getting Started

ChatSO: Admin setup guide

ChatSO: Where can I download the app?

Admin Options

Adding a new website channel in ChatSO

Connecting the ChatSO widget to Shopify

Connecting the ChatSO widget to WordPress

Connecting the ChatSO widget to Squarespace

Connecting the ChatSO widget to Wix

Connecting the ChatSO widget to Webflow

Connecting the ChatSO widget to your website manually

Creating and managing departments in ChatSO

Adding a new user in ChatSO

User roles and permissions in ChatSO

Adjusting a user's role in ChatSO

Adjusting chat operating hours

Adding automations (triggers) in ChatSO

Changing the chat welcome message

Customizing auto responses in ChatSO

Changing the details the ChatSO widget requests from customers

See more

Live Chat

Answering a chat from a customer

Recommending products during a chat

Creating a coupon during a chat

Following up on a missed chat

Sending and receiving attachments in a chat

See more

Settings

Changing your ChatSO user name

Uploading a ChatSO profile picture

Changing your notifications settings in ChatSO

Changing your ChatSO password

Changing your time zone in ChatSO

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Analytics

Creating and sharing custom reports in ChatSO

Viewing agents' average chat rating

Admin Options (ChatSO)

Integrating ChatSO with social media